We are experiencing issues collecting data from Tesco Partner Toolkit, which will cause delays in updating your service. The issue is with the retailer's system and is stopping us from collecting the data we need to update your SKUtrak service. We are monitoring the situation and will provide an update once we are able to collect the data sets we need.

File Delivery Timing (Resolved): The delayed file delivery issue caused by a timing misalignment following the transition to British Summer Time has been fully resolved. Morrisons corrected their delivery schedule, and files are now arriving within the expected window.

Store Stock Data (Investigating): We have identified a separate issue affecting Morrisons' Store Stock data. Since late April, the stock files for the most recent day have contained zero values. As store stock is used in the calculation of other metrics — including availability — these may also be impacted for the affected day.
These figures are resolved retrospectively when the following day's file is received, as it contains the correct data for the previous day. This means the platform is currently running approximately one day behind for Morrisons store stock and related metrics.
This issue is not related to the file delivery timing above. We are raising this directly with Morrisons and will provide a further update once we have more information.

We met with Asda on Thursday, 16th April, to review the technical steps to formalise SKUtrak's ADR connector.

While there is still technical work to review, our immediate priority is pushing Asda to reactivate all remaining accounts.

We have already provided them with the list of affected accounts and are working to expedite these reconnections while a stable and long-term solution is developed in parallel that supports the SKUtrak community.