Morrisons have confirmed that the delay is due to a processing backlog on their side, and recovery is now in progress. Some Morrisons data has refreshed, while other areas — including stock, availability, sales forecast, depot stock and inbound/outbound reporting — are still catching up. As a result, the most recent Morrisons data and any metrics calculated from it may be delayed or incomplete until processing is complete.

Morrisons expects the data to be fully recovered by approximately 14:00.

We have identified that Sainsbury's has delivered partial data for Saturday, 26th. We are monitoring today's collection, and if the problem persists, we will contact them to resolve it and receive a notification once the data has been produced. We'll let you know once processing has started.

This issue is still ongoing. Tesco's source reports are continuing to be made available later and at less consistent times than usual, which can leave the most recent day's Tesco data arriving late or temporarily reading a day behind.

To help you plan around it: Tesco data normally finishes updating in SKUtrak by around midday (UK time), with collection typically completing between approximately 09:00 and 11:30. On affected days, a later collection runs into the early afternoon to pick up the delayed report. We'd therefore recommend relying on Tesco data up to the previous day, which is reliably available by around midday.

We're continuing to monitor this closely and adjust the timing of our collection so we pick up the reports as soon as they're released.

We'll update here again as the situation improves.

We met with Asda on Thursday, 16th April, to review the technical steps to formalise SKUtrak's ADR connector.

While there is still technical work to review, our immediate priority is pushing Asda to reactivate all remaining accounts.

We have already provided them with the list of affected accounts and are working to expedite these reconnections while a stable and long-term solution is developed in parallel that supports the SKUtrak community.