We have identified that Sainsbury's is experiencing a delay in the generation of their data. We have contacted them for a resolution and will receive a notification once the data has been produced. We'll let you know once processing has started.

Tesco data in SKUtrak is currently up to date to 6 July 2026 and has not advanced since. On review, Tesco's data portal (Partner Toolkit) is currently only making data available up to 2 July 2026, with more recent data no longer appearing. There is no error shown on the portal to indicate why.

As a result, we are currently unable to collect newer Tesco data until it becomes available at source again. We are continuing to monitor the portal closely and will collect and backfill the affected days as soon as the data returns.

If you have a direct relationship with Tesco, you may also wish to raise the missing data with your Tesco contact, as this can help expedite a resolution at source.

We've identified that Tesco availability data (and the related Lost Sales figures) have not been updated in SKUtrak for the most recent period. Your Tesco sales, stock and waste data are unaffected and continue to update as normal.

We've confirmed the underlying availability data is being supplied correctly by Tesco, so nothing is missing at source. Our engineering team is now investigating to identify the cause. Once resolved, we'll reprocess the affected period to restore the availability figures.

We'll post further updates here as we make progress.

We met with Asda on Thursday, 16th April, to review the technical steps to formalise SKUtrak's ADR connector.

While there is still technical work to review, our immediate priority is pushing Asda to reactivate all remaining accounts.

We have already provided them with the list of affected accounts and are working to expedite these reconnections while a stable and long-term solution is developed in parallel that supports the SKUtrak community.