We've encountered another issue at the Tesco data portal. Following earlier recovery, the Tesco Partner Toolkit has now withdrawn its available data, which is preventing us from collecting recent days.

Current status:
Tesco data in SKUtrak is fully up to date and accurate as of Thursday, 16 July 2026, with no data quality concerns in the figures you currently see.

What's happened:
Data for Friday, 17 July onwards, is not currently available. The Tesco data portal has removed its available data — it now only provides data back to 12 July 2026. This is the same source-side issue we experienced earlier in this incident. We are unable to collect data whilst it is absent at source.

What we're doing:
We are monitoring the Tesco portal closely and will collect the affected days as soon as they become available again.

If you have a direct relationship with Tesco, you may also wish to flag this data availability issue with your contact, as this can help expedite a resolution at their end.

Tesco availability (on-shelf availability / CSL) and the Lost Sales figures derived from it have not been updated in SKUtrak since 25 June 2026. Sales, stock, and waste for Tesco are unaffected and continue to be updated as normal.

We have identified the cause: the collection of Tesco's availability data into SKUtrak stopped on 25 June. The data itself is present and correct at Tesco's end — the issue lies on our side in how it's being collected.

We are continuing work to restore that collection. I don't have a firm timeframe just yet, but we are progressing this as a priority, and will update this page as soon as we have more.

We met with Asda on Thursday, 16th April, to review the technical steps to formalise SKUtrak's ADR connector.

While there is still technical work to review, our immediate priority is pushing Asda to reactivate all remaining accounts.

We have already provided them with the list of affected accounts and are working to expedite these reconnections while a stable and long-term solution is developed in parallel that supports the SKUtrak community.