All Systems Operational
Uptime over the past 90 days. View historical uptime.
Data Sources ? Operational
90 days ago
91.47 % uptime
Today
Asda Retail Link ? Operational
90 days ago
93.97 % uptime
Today
Co-op [Direct Feed] ? Operational
90 days ago
77.31 % uptime
Today
Morrisons [Direct Feed] ? Operational
90 days ago
95.81 % uptime
Today
Sainsbury's Horizon ? Operational
90 days ago
95.28 % uptime
Today
Tesco Partner Toolkit ? Operational
90 days ago
86.45 % uptime
Today
Waitrose Connect ? Operational
90 days ago
100.0 % uptime
Today
SKUtrak Application ? Operational
90 days ago
99.96 % uptime
Today
Data Collection ? Operational
90 days ago
99.91 % uptime
Today
Data Exports ? Operational
90 days ago
100.0 % uptime
Today
Data Management ? Operational
90 days ago
100.0 % uptime
Today
Data Processing ? Operational
90 days ago
99.75 % uptime
Today
Data Repository ? Operational
90 days ago
100.0 % uptime
Today
Dashboards ? Operational
90 days ago
99.99 % uptime
Today
DataShare ? Operational
90 days ago
100.0 % uptime
Today
KPI Email Alerts ? Operational
90 days ago
100.0 % uptime
Today
Login & Authentication ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 29, 2024

No incidents reported today.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024
Data Processing Delays - Morrisons SKUtrak service impacted
Resolved - This incident has been resolved.
Sep 26, 11:25 BST
Investigating - We are experiencing an issue with our data processing infrastructure which will cause delays in updating your Morrisons service. We are investigating the cause of the issue and will provide a further update once we have more information.
Sep 26, 10:47 BST
Sep 25, 2024
Data Collection Delays - Tesco SKUtrak service impacted
Resolved - We have now collected all the required data from Tesco Partner Toolkit, and we can confirm that the SKUtrak Tesco service is up to date
Sep 25, 16:19 BST
Update - We are still experiencing issues collecting data from Tesco Partner Toolkit which will cause delays in updating your service. The issue is with the retailer's system and is stopping us from collecting the most recent data we need to update your SKUtrak service as it is currently a day behind. We are monitoring the situation and will provide an update once we are able to collect the data sets we need.
Sep 25, 11:15 BST
Identified - We are experiencing issues collecting data from Tesco Partner Toolkit which will cause delays in updating your service or displaying low sales for the 22nd. The issue is with the retailer's system and is stopping us from collecting the data we need to update your SKUtrak service. We are monitoring the situation and will provide an update once we are able to collect the data sets we need.
Sep 23, 10:09 BST
Sep 24, 2024
Data Receipt Delays - SKUtrak service impacted
Resolved - This incident has been resolved.
Sep 24, 15:21 BST
Update - After Morrisons made all the necessary files available, we encountered an error during the file processing that temporarily blocked the refresh of your Morrisons SKUtrak service. This issue has now been addressed, and we are actively monitoring the situation. We will update you once the refresh has been completed.
Sep 24, 14:22 BST
Update - We are continuing to monitor for any further issues.
Sep 24, 12:13 BST
Monitoring - There has been a delay in receiving the necessary files from Morrisons to update your service; however, we have now received all required files and are currently in the process of completing the service update.
Sep 24, 12:12 BST
Sep 23, 2024
Data Receipt Delays - Morrisons SKUtrak service impacted
Resolved - This incident has been resolved.
Sep 23, 10:56 BST
Monitoring - Over the weekend Morrisons advised that the generation of their data was delayed. We received a notification from them on Saturday advising of the delay which also impacted Sunday's data. They have since advised that both days' data has been successfully generated. We have re-triggered the files to process and will update you upon their completion
Sep 23, 08:18 BST
Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.

Sep 20, 2024
Data Processing Delays - SKUtrak service impacted
Resolved - This incident has been resolved.
Sep 20, 10:10 BST
Identified - We are experiencing an issue with our data processing infrastructure which has caused delays in updating your Waitrose service. We have investigated and identified the cause of the problem, we are working on a fix at the moment and we will update you as soon as we know more
Sep 19, 09:47 BST
Sep 19, 2024
Data Receipt Delays - Co-op SKUtrak service impacted
Resolved - This incident has been resolved.
Sep 19, 10:30 BST
Update - We have received an update from Co-op today. Unfortunately, they have been unable to provide today's Daily Store Stock file containing data for the 9th due to the ongoing error. They are actively working on this and will attempt to send the data again. We will update you as soon as we receive any further updates from Co-op.
Sep 10, 09:06 BST
Update - We have received an update from Co-op today. Unfortunately, they are still unable to provide the missing Daily Store Stock and Daily Store Sales data due to an ongoing error. They are actively working on this and will attempt to send the data again. We will keep you informed as soon as we receive any further updates from Co-op.
Sep 6, 14:13 BST
Identified - We have experienced issues with the data received from Co-op which will cause delays in updating your service. Co-op has not provided us with Daily Store Stock or Daily Store Sales data. We have reached out to Co-op and will provide an update once we have the data sets we need.
Sep 5, 09:27 BST
Sep 18, 2024

No incidents reported.

Sep 17, 2024
Data Collection Delays - SKUtrak service impacted
Resolved - This incident has been resolved.
Sep 17, 14:05 BST
Monitoring - We experienced issues collecting data from Asda Retail Link which caused delays in updating your service. The issue was with the retailer's system and stopped us from collecting the data we needed to update your SKUtrak service. The issue has now been resolved, we are now collecting your data. We will monitor the progress and update you again as soon as possible
Sep 17, 11:09 BST
Data Receipt Delays - Morrisons SKUtrak service impacted
Resolved - This incident has been resolved.
Sep 17, 11:36 BST
Monitoring - Morrisons have advised that the generation of their data was delayed at 09:35 with the delay being resolved at 09:49. We have since triggered the data and are monitoring its progress.
Sep 17, 10:16 BST
Sep 16, 2024
Data Collection Delays - Tesco SKUtrak service impacted
Resolved - This incident has been resolved.
Sep 16, 10:07 BST
Monitoring - We can confirm the missing/low data for the 13th has been resolved however the same issue occurred on the 15th which caused delays in updating your service/processed low sales for the 14th. We are monitoring the situation and will provide an update once we are able to collect the data sets we need.
Sep 16, 08:41 BST
Identified - We are experiencing issues collecting data from Tesco Partner Toolkit which will cause delays in updating your service or displaying low sales for the 13th. The issue is with the retailer's system and is stopping us from collecting the data we need to update your SKUtrak service. We are monitoring the situation and will provide an update once we are able to collect the data sets we need.
Sep 14, 12:08 BST
Sep 15, 2024

No incidents reported.

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